Most support worker roles feel like you're just managing crisis and paperwork. This one is different: you'll be part of a team genuinely focused on trauma-informed practice, helping residents build real independence and move towards their own homes. If you believe people with complex mental health needs deserve practical support that actually changes their lives, read on
You'll be delivering 1:1 and group support to residents who need it most, using a strengths-based approach that helps them identify their own talents and work towards their goals. Every day you're not just responding to need, you're actively helping someone move closer to independent living, which means your work has a clear, visible end goal and real purpose
Working part-time (predominantly 09:30 to 18:00 on Mondays or Wednesdays, plus one flexible Friday per week including a paid sleep-in) gives you the flexibility many support workers crave while still being genuinely embedded in the team. You'll sit with the Deputy Manager, collaborate with Social Care and community services to build truly holistic plans, and contribute to how the service actually develops
The team here isn't made up of burnt-out staff going through the motions. They're passionate, committed people dedicated to transforming lives. You'll work in a psychologically informed environment, contribute to the Service Delivery Policy itself, and be actively supported to learn, broaden your skills and develop your career
What you will be doing
- Provide high quality 1:1 and group support to residents in line with their identified needs, helping them develop talents and work towards their goals and aspirations
- Develop, implement, and review person-centred support plans using trauma-informed practice and a strengths-based approach
- Work collaboratively with partner agencies including Social Care and community-based services to provide holistic support
- Maintain detailed records to a high standard and complete them on time, using Microsoft Office and databases confidently
- Contribute to creating a safe, well-maintained, psychologically informed environment and shape the service's wider delivery policy
Why you will love working here
- 26 days annual leave plus bank holidays, increasing to 31 days after service
- A genuine benefits package: matched pension scheme up to 6%, Cash Back Plan covering optical, dental, therapies plus 24/7 GP access and counselling, enhanced family leave from day one, occupational sick pay, and paid volunteering days
- Real investment in your growth: support to learn, broaden your skills and develop your career within an inclusive culture that values individual differences
- Practical support for life: season ticket loans, emergency loans, mortgage advice, Cycle to Work Scheme, and discounted private medical insurance
- Part-time hours that actually work: flexibility built in while staying meaningfully connected to the team and the residents you support
Is this you?
- You have experience working in a supported living environment or similar setting with residents who have complex needs
- You've managed a caseload of clients and have genuine experience developing and implementing person-centred support plans
- You're comfortable with IT systems, particularly Microsoft Office packages and databases, and can pick up new tools quickly
- You have excellent verbal and written communication skills, with the ability to de-escalate difficult situations calmly and professionally
- You're proactive and motivated with a can-do attitude; you see problems as things to solve, not reasons to step back
Applications close on 12 October 2026. Great roles like this are filled quickly, so the sooner you apply the better.
Safeguarding: We are committed to safeguarding and promoting the welfare of children and young people. All roles are subject to an enhanced DBS check and satisfactory references.